Refund Policy

1. Overview

At DCMALL, we stand behind the quality of our products. This Refund Policy outlines the circumstances under which refunds may be requested and the process for obtaining a refund. Due to the digital nature of our products, all sales are generally final unless specific conditions are met.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• The product does not work as described and we cannot provide a suitable replacement
• You did not receive the product within the specified delivery timeframe
• You received the wrong product and we cannot correct the error
• Technical issues on our end prevented proper delivery of the product

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• You changed your mind after receiving and using the product
• You provided incorrect delivery information
• The product was used, redeemed, or activated

4. Refund Request Process

To request a refund, please follow these steps:

• Contact our support team at dcmall35@gmail.com within 48 hours of purchase
• Provide your order number and detailed explanation of the issue
• Our team will review your request and respond within 24-48 hours

5. Refund Processing Time

Once your refund is approved, it will be processed within 5-10 business days. The refund will be credited to your original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

6. Partial Refunds

In some cases, we may offer a partial refund or store credit as an alternative to a full refund. This will be determined on a case-by-case basis depending on the circumstances.